Frequently Asked Questions

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Please visit this site to register https://clearinghouse.fmcsa.dot.gov/register

This is a required step for any CDL holder who has tested positive on a Drug or Alcohol test.  Be very careful that you select the correct SAP in this step.  Visit https://clearinghouse.fmcsa.dot.gov/Resource/Index/Designate-SAP for more instructions

This is a difficult question to ask as each case is different and depending on the SAP assessment.  The process can go as quickly as 4 days or much longer for complicated cases.  Give us a call and we can give you a more individualized answer once we learn more about your situation. 

Yes! According to Federal Register Number 2021-21928 as of 11/8/2021 your license is subject to be downgraded by the state you are licensed in if you do not resolve your violation.  

We have heard from several clients that some states are already in compliance with this ruling but all states will  are required to participate by 2024.  This adds a layer of complication that you can avoid.

Let's work together to resolve your issue before it permanently impacts your license type!

Full ruling can be found here:

https://www.regulations.gov/document/FMCSA-2017-0330-0036

Eligibility for Refunds

• Prior to Initial Assessment: Refunds requested before the initial assessment scheduled time with a Substance Abuse Professional (SAP) will be issued at 75% of the total amount paid.
• After Initial Assessment: Once the initial assessment scheduled time has passed, no refunds will be issued under any circumstances.  This is regardless of attendance to the initial assessment. 

Non-Refundable Fees
Administrative and preparatory costs are non-refundable and are covered by the 25% retained from the initial payment.

How to Request a Refund
To request a refund, please contact us at Nell@thedotsap.com with your name, payment details, and the reason for your request. Refund requests must be made in writing.

Processing Time
Approved refunds will be processed within 10 business days. Refunds will be issued to the original method of payment.

1. Additional Terms
   
   • Refunds are only available to the original purchaser of the service.
   • No refunds will be granted if services are delayed or disrupted due to circumstances beyond our control, such as client non-responsiveness or failure to complete necessary steps.

By purchasing our services, you agree to the terms of this refund policy.